privacy policy

Privacy Policy

Your privacy is secured with Our commitment is to ensure the confidentiality and security of your personal information.

This Privacy Policy outlines how we COLLECT, USE, DISCLOSE and PROTECT your personal information, as required by the Privacy Act. It also outlines how you can access and change your information, ask a question or make a complaint.

It applies to each of the entities within the Group , which includes:

  • Our auto services company: Complete Auto Service L.L.C. DUBAI, UA.E.
  • Our used car showroom: Al Shamil Cars & Motorcycle Tr. L.L.C  SHARJAH, U.A.E.

In this Privacy Policy, unless the context requires otherwise, a reference to ‘we’, ‘us’ or ‘our’ is a reference to the applicable Entity from the above list.

This Privacy Policy does not apply to our handling of personal information relating to employees or job applicants. Please contact us if you would like further details in relation to how we handle information of that nature.

1. Collecting Personal Information

1.1  What is personal information?

Personal information is the information that identifies you as an individual or from which your identity can be reasonably identified. The types of personal information we may collect includes your name, email, mobile and other contact information that is needed for the government transactions in UAE.

1.2    What is the purpose for collecting personal information?

We only collect personal information that is reasonably necessary for our business functions and activities. This may include using your personal information to process SALES or any requests in order to,  Notify you of important changes to our services, comply with record keeping requirements or to verify your identity.

We may also keep records of communication containing personal information (including recordings of telephone calls and emails) for the purpose of staff training.

If we do not collect your personal information, we may not be able to provide you with smooth and proper notification of your required service.

Your personal information helped us ease the process of communication with you thus giving a quick and reliable service.

1.3    How do we collect personal and non-personal information?

We can only collect personal information about you by a LAWFUL and FAIR MEANS. We may collect information from you directly, such as when you complete an application form including an online application form, a contract or make an enquiry. We may also collect your personal information indirectly from third parties such as our related companies, finance and insurance companies or service providers.

If you are using one of our websites, you will browse anonymously, except as set out below.

For all visitors browsing our website, we use cookies to collect information such as the server your computer is logged on to, your browser type (for example, Internet Explorer, Chrome or Firefox), the time of visit, pages visited and your IP address. 

An IP address is a number that is assigned to your computer automatically and required for using the Internet. We may also derive the general geographic area associated with an IP address.We also use cookies to manage online advertising.

Information collected in this way is not capable of personally identifying you.

If you have provided us with personal information by completing an application form online, we may use cookies to collect information about how you browse our websites, which can also identify you. If you would prefer not to be identified in this way, you can delete the cookies and reconfigure the cookie preferences on your internet browser.

We use Google Display Advertising features (Demographics and Interest Reports, E-marketing with Google Analytics). We and third party vendors, such as Google, use first-party cookies and third party cookies together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to website digital services.

Web users who do not want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on. 

This add-on instructs the Google Analytics JavaScript running on websites to prohibit sending information to Google Analytics.

Most browsers accept cookies by default, however you can alter your browser settings to not accept cookies or delete the cookies from your system. Most browsers do allow a ‘private’ mode where cookies are always deleted after a visit.

Please read your browser’s help section for more information about how to set the ‘private’ mode or how to delete cookies. You can still visit our site even though your browser is in ‘private’ mode, however the user experience might not be optimal and some functionalities might not work.

2. How do we use your personal information?

2.1  Using and disclosing personal information

We only hold, use and disclose personal information about you for the purposes outlined in section 1.2, or for related purposes which might be reasonably expected, unless we otherwise obtain your consent.

We may also hold, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity, and as part of acquisitions or potential acquisitions of our business.

On some occasions, we may be obliged to disclose your personal information by law, e.g. court order or statutory notices pursuant to any legislation and to government authorities.

2.2    Direct marketing

From time to time, we may use the personal information collected from you for direct marketing purposes, such as targeted advertising on new vehicles, maintenance, promotions, special offers and other information which we think you may find interesting. If we do contact you in this way, it will only be in relation to matters that customers would reasonably expect us to contact them directly about. We will ensure that our marketing activities comply with applicable laws.

We may contact you by telephone, email or SMS for these purposes.

If we have disclosed your personal information to other Entities within the Group, we may tailor marketing to you, by combining information about you which is held by the other Entities with the information we hold. However, other Entities will only use that information for direct marketing purposes if you have given your consent to do so.

If you do not wish to receive any direct marketing communication from us, you may at any time decline to receive such information by contacting us as set out in section 5 below. You can also follow the instructions for unsubscribing in our direct marketing communications.

We do not sell personal information to third party organisations to allow them to contact you for direct marketing purposes.

3. Keeping your personal information secured

We have security measures to protect your personal information that we hold.

Before disclosing personal information to a customer, we confirm the identity of that customer to prevent misuse or unlawful disclosure of the information.

We have security measures to ensure the physical security of personal information held on our premises and systems. When records containing personal information are no longer required, we delete the information or permanently de-identify it.

4. Access and Correction of Personal Information

4.1  Access

You are entitled under the Privacy Act to access the personal information we hold about you and (provided that it is reasonable and practicable) to do so in a manner that you request.

We will need to validate the identity of anyone making an access request, to ensure that we do not provide your information to anyone who does not have the right to that information.

We will provide you access within 30 days if it is reasonable and practicable to do so, but in some

circumstances it may take longer.

If access is refused, we will give you a notice explaining our decision to the extent practicable and your options to make a complaint.

We do not usually charge you for access to your personal information. However, if the request is complex, we may charge you the marginal cost of providing the access, such as staff costs of locating and collating information or copying costs.

4.2    Correction

If you feel that the personal details we hold for you are incorrect, you are able to contact us at any time to request that we correct that information.

If you would like to do so please contact our Privacy Officer using the contact details in section 5 below.

We will normally try to resolve correction requests within 30 days of you making a request.

There will be no cost to you if we correct your personal information held by us.

5. Complaints

If you believe that we have not complied with our obligations relating to your personal information, please contact our Privacy Officer as follows:

By phone:

800 247 2277 between 10am and 5pm Saturday to Thursday.

By mail:

Privacy Officer

PO Box 25517 shj

By email:

We will investigate your complaint and respond within 30 days with a proposed resolution.

If you feel we have not properly dealt with a complaint.

6    Updates


We may review and amend this Privacy Policy and the Additional Policies from time to time to address changes to laws and to reflect our current operations and practices.

You can obtain a copy of the current version on request.

                                                                                                                Last updated: October 2020.

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